Privacy Notice

At Hu-mentis, we respect the General Data Protection Regulation (GDPR) and the protection of your data.

1. Overview

Our data protection policy applies to all personal data that we collect from you or obtain from our clients, prospective clients, suppliers, partners, subcontractors, as well as through other means, legitimate sources, databases in the public domain or other organisations who provide us with data we need.

We collect data about you when you browse our website or our social media pages, when you attend a meeting or event, visit one of our premises, enter into a contract with our organisation, purchase our products or services, request to receive emails, newsletters, promotions or any other document from us and you agree to our data protection policy.

If you do not agree to our data protection policy, we suggest that you no longer visit our website or social media pages, do not give us your personal information and communicate to us as soon as possible your request to withdraw or delete your processed data, so long as this processing is dependent only on your consent.

Only if processed data relies on something other than your consent, such as a legal obligation or a contract we entered, you can of course exercise all rights accorded to you by the law. If you oppose our processing of data regarding the sale and promotion of our products and services, or if you request to be removed from our database, you accept that you will no longer be informed of our activities, or that your contract may no longer be implemented.


2. Details of Data Protection Officer

The organisation Hu-mentis, hereinafter referred to as the “owner”, whose headquarters is located at the address Rue de la Motte 7, 7061 Soignies, Belgium, tel.: +32 477 951 109, is represented by Isabelle Bertrand, Manager and Data Protection Officer for personal data.


3. Which data do we process?

The personal data that we process in order to carry out necessary activities is primarily information that you communicate to us directly, such as your personal information: your surname, your first names, your postal address, your landline or mobile telephone number, your email address, your profession and your responsibilities.

If you provide us with the details on your debit or credit card, we will use this data to process the payment for your purchase. When you buy our products on our websites, the information on your credit or debit card is protected by encrypted technology from specialised businesses, who we work with under contract.

By browsing our website or our social media pages, you accept our use of ‘cookies’. By browsing, you accept that we will place cookies on your internet-connected device. Cookies allow us to offer you the best browsing experience.

We invite you to consult our cookie policy to find out more about these technologies and your rights regarding cookie use.


4. What do we use your processed data for?

Our organisation processes data relating to you for defined and legitimate purposes, as listed below:

  • to promote and sell our products and services,
  • to manage our client database,
  • to perform contracts that we have entered into and manufacture your projects,
  • for administration and accounting,
  • to prevent and manage disputes,
  • as well as for the security of you and our business.

If our business has the intention of processing data in other ways for other purposes, we will provide you with all the preliminary information on these other purposes and all other relevant information covered by the European regulation on data protection and/or Belgian law.


5. What is the lawful basis for how we process data?

Our organisation processes your data on the basis of our legal obligations, the contracts we have entered into with you, our legitimate interest in protecting our business and our activities and, where necessary, with your explicit, free and clear consent, to promote our products and services.


6. Who are the recipients of your processed data?

The recipients of your data are our managers and employees, our subcontractors and our partners, based in Belgium or abroad.

If it falls within the remit of our activities, we might share all or some of your personal data with our subcontractors, who are in turn required to provide the necessary contractual guarantees.


7. Which rights can you exercise?

In general, you have the right to:

  • access all the data we hold about you,
  • demand that this data is rectified or deleted,
  • withdraw your previously given consent for your data to be processed, at any time,
  • lodge a complaint with the Belgian Data Protection Authority,
  • know if your personal data is collected in a regulatory or contractual manner, or if it is a condition of entering into a contract, and to request information regarding the consequences of not providing your data,
  • to know how automated our decision making process is, including profiling, underlying logic, and the anticipated implications and consequences of the processing of your data.

7.1 / Right to access your data

As well as having the right to know how our company processes your data, you have the right to demand that our company confirms how your data actually is processed, and if necessary, to access this data, as well as other information such as the purposes of this processing, the categories of personal data obtained, the categories of recipients of the personal data and the retention period.

7.2 / Right to rectification

Furthermore, you have the right to demand that our company corrects your data if it is not accurate. Considering the purpose of the processing, you have the right to complete incomplete data, including providing an additional statement.

7.3 / Right to erasure

You also have the right to demand that your data is deleted from our processing system if you no longer wish your personal data to be used and if these conditions indicate you have a right to delete them.

7.4 / Right to restrict processing

In certain situations, you have the right to obtain from our company the restricted processing of your data, for example if you contest the accuracy of the data we hold about you and during a period of time which allows our company to check this accuracy; if our company processes your data in an allegedly illegal manner, you oppose the deletion of your data and instead demand that its use be restricted; if our company no longer needs your data for the anticipated purposes, but to establish, exercise or defend legal rights; if you oppose the processing of your data during a verification period to determine whether our company’s legitimate interests prevail over yours.

7.5 / Right to the data portability

You have the right to receive the data collected by our company in a structured format, easily usable and readable by a computer or mobile device, and the right to transfer your data to another organisation, without our company hindering this transfer.

On your request, our company will provide you with all your personal data via a durable medium, with no restrictions or limitations.

7.6 / Right to object and right to automated decision making

When your personal data is processed by our company with the purpose of market research, you have the right to object to this at any moment, including to profiling when it is related to this market research.

If you no longer wish to receive promotional messages or newsletters, we invite you to object to us using your data for the purposes of promotion and directly marketing our products and services.


8. How long do we retain data for?

Unless the law imposes a different retention period, your data will be held for a limited period of time depending on the purposes for which we process it, and for a maximum of twenty years from the date of the event concerned, as authorised by law within the scope of events related to our extra-contractual liability.


9. Liability

Our company’s liability is limited to direct damages and excludes all indirect damages, such as loss of data, financial or commercial damages, loss of profits, increased overheads or disrupted planning.

Our company is not liable for damages resulting from the illegitimate handling of data by third parties, such as the theft, loss or destruction of your personal data, the introduction of a virus, hacking, phishing or other forms of cyber crime.

The websites of our subcontractors may contain hyperlinks and references to other websites that we do not manage or monitor. Our company is not responsible for the content of these websites, nor for the offers, products and services promoted by these sites. We suggest you read the policy of each site you visit and, if necessary, to desist from using these sites.


10. What happens if a dispute arises?

Every request relating to the exercise of your rights, and all complaints or grievances should be addressed in writing to the company headquarters, dated and signed, and accompanied by a copy of proof of your identity.

Our company makes every effort to respect the legal and regulatory framework of Belgian and European legislation. The company strives to achieve this as quickly as possible and with the best intentions.

If you believe that our company is failing to meet one of its obligations, do not hesitate to contact us. We will respond as soon as possible, by implementing the measures you recommend with regards to risks that we should have identified, evaluated and better managed.


11.  Who is the competent authority in the case of a dispute?

If you are not satisfied with our responses, you can also contact the Belgian competent authorities:

Data Protection Authority
Rue de la Presse, 35, 1000 Brussels
+32 (0) 2 274 48 00
+32 (0) 2 274 48 35


12. Applicable law and jurisdictions

These provisions will be governed, interpreted, executed and, if necessary, modified in accordance with Belgian law.

Any dispute that cannot be resolved amicably within a period not exceeding one (1) month from the date on which it first arises – this period can be extended by mutual agreement – may be brought by first party to take action before the courts of the judicial district of the website owner, who will have exclusive jurisdiction.


13. Effective Date

This policy takes effect on May 1st, 2020. Our company reserves the right to change, modify, add to or delete this policy at any moment.


Cookies policy

Our company’s cookies policy aims to provide you with all the information relating to the cookies we use and their purpose as clearly and as completely as possible.

For more information about our cookies policy, please don’t hesitate to contact us via the contact form on our website.


1. What are cookies?

Cookies are small text files that are stored by the server of a website in your device’s internet browser when you visit the site. A cookie includes a unique code which means your browser is recognised during your visit to the site (session cookies) or during subsequent visits (persistent cookies).

Cookies can be used by the server of the website you visit or the partners this site collaborates with. The server of a website can only read the cookies it stores itself: it is not possible to access any other information saved on your internet connected device. Cookies are stored on the device you use to connect to the internet, in the browser directory. The content of a cookie generally comprises an original site name, an expiration date and a unique encrypted code.

Cookies generally allow for simpler and quicker interactions between the visitor and the website. They also help the visitor browse different sections of the website. Cookies can also be used to improve the relevance of the content or advertisements on a website and to personalise the website according to the personal needs and preferences of the visitor.


2. Our use of cookies

Our company uses different types of cookies:

2.1 / Essential cookies

These cookies are necessary, they allow you to use our websites and utilise their various elements. These cookies allow you, for example, to browse the different sections of websites, to fill in forms, to complete orders and update the contents of your basket (if an online shop is available). Likewise, if you want to access your personal account, cookies are essential to confirm your identity in a secure manner before authorising access to your data. If you refuse these cookies, some sections of the website will not work correctly, or at all.

2.1 / Functional cookies

Functional cookies are cookies that serve to facilitate the functioning of our websites, to make them more pleasant to use and to provide you with a more personalised browsing experience. These include, for example, cookies which conserve your language choice or client profile, or cookies which remember your participation in questionnaires, so you are not asked to give this information again during future visits.

2.3 Performance Cookies

We use performance cookies to collect information about the way in which visitors use our website, to improve its content, to better adapt it to the needs of our visitors and to optimise the user experience. For example, we use a cookie which counts the number of unique visitors and another which analyses the popularity of our pages.


3. Cookies Management

In your internet browser settings, you have the option to refuse cookie installation and you can at any moment delete the cookies already installed on your computer or mobile device.

However, cookies and similar technologies do not allow us to systematically collect information which could identify you. They only help us to improve the functioning of our website and social media pages, to understand your interests and to evaluate the relevance of our content.


4. More information about cookies

To learn more about cookies, including how to identify those which have been saved and how to manage and delete them, consult this website: